Salt System Service Request Form

What type of pool do you have?

Inground Onground Aboveground

What type of filter do you have?

Sand Cartridge Diatomaceous Earth (DE)

What type of pump do you have?

Single speed Variable speed

Is your salt system/cell under warranty?

Yes, and it was purchased from Beechmount Pools Yes, but it was purchased elsewhere No, it is not under warranty Unsure

Upload photos of your salt cell and control panel, including all labels that are on your salt cell and control panel. This helps us source any parts that may be needed.

Please describe the issue you are currently experiencing with your salt system. Make note of any lights that have turned on on the cell or control panel, poor chlorine production, and error codes.

How long have your been experiencing these issues?

What maintenance was done prior to this issue?

When was the last time the salt cell was cleaned? Cells should be cleaned every 3 months with cell cleaner or muriatic acid.

What temperature is your pool water? As a reminder, your pool needs to be at least 60°F-70°F for the cell to function.

Is there anything else that our team should know about or any other issues you are facing?

Please attach any supporting photos.

Please provide your contact information so that we can contact you to discuss your service request.

Full Name

Address

City

Email

Phone Number

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