Filter Service Request Form

What type of pool do you have?

Inground Onground Aboveground

What type of filter do you have?

Sand Cartridge Diatomaceous Earth (DE)

What kind of sanitizer do you use?

Chlorine Pucks Bromine Pucks Salt System UV/Ozone Other

Is your filter under warranty?

Yes, and the filter was purchased from Beechmount Pools Yes, but the filter was purchased elsewhere No, it is not under warranty Unsure

Upload photos of all labels that are on your filter, including model and serial number. The most common spots to find labels are on the body of the filter and on the multiport valve (head) of the filter. This helps us source any parts that may be needed.

Describe the issue you are currently experiencing with your filter. Make note of any unusual activity, such as leaks, water clarity issues, sand in pool, poor water pressure etc.

How long have your been experiencing these issues?

What maintenance was done prior to this issue?

For sand filters, when was the last time you backwashed the filter and for how long did you run the backwash?

For cartridge filters, when was the last time the filters where rinsed and soaked in filter cleaner?

Is there anything else that our team should know about or any other issues you are facing?

Please attach any supporting photos.

Please provide your contact information so that we can contact you to discuss your service request.

Full Name

Address

City

Phone Number

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